Grievance Redressal
Arihant Finstocks is committed to prompt, fair, and transparent resolution of all investor complaints and grievances. We adhere to the guidelines prescribed by SEBI and AMFI for handling investor complaints.
Grievance Redressal Officer (GRO)
Name: Mr. Vipul Shah
Email: INFO@ARIHANTFINSTOCKS.COM
Phone: +91 9925042897
Office: 403 Kshitij Aria, S.P. Stadium Road, Navrangpura, Ahmedabad- 380009
Business Hours: Monday to Friday, 10:00 AM to 07:00 PM (IST)& SATURDAY, 10:00AM TO 04:00 PM, except public holidays.
How to Submit a Complaint
(a) Email to INFO@ARIHANTFINSTOCKS.COM with subject ‘Investor Complaint —[Your Name]’;
- (b) In person at our registered office;
- (c) By downloading and submitting the Investor Complaint Form available on this page;
- (d) Through the Contact Us form on our website.
Complaint Resolution Process
Step |
Action |
Responsibility |
Timeline |
1 |
Complaint received and logged |
GRO / Office team |
Day 0 |
2 |
Written acknowledgement sent to investor |
GRO |
Within 3 working days |
3 |
Investigation and resolution |
GRO + concerned partner |
Within 7 working days |
4 |
Response communicated to investor |
GRO |
Within 7 working days |
5 |
If unresolved, escalation to senior partner |
Designated Partner |
Within 14 working days |
6 |
Complaint closure and feedback |
GRO |
Upon resolution |
Escalation Matrix
Level |
Contact |
Mode |
Level 1 |
Mr. Vipul Shah/INFO@ARIHANTFINSTOCKS.COM| +91 9925042897 |
Email / Phone / In person |
Level 2 |
SEBI SCORES https://scores.sebi.gov.in/ |
Online portal |
Level 3
|
SMART ODR https://smartodr.in |
Online dispute resolution |